Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


ONLINE ORDERS AND PROMOTIONS
What is Delixias’ return policy?

Because snacks are perishable, we are not able to accept returns.

What Credit Cards or Payment do you accept?

We accept Visa, Mastercard, American Express, and Discover. Online we also accept Paypal.

Can I cancel or change my order?

Delixias has designed our shipping process to ship orders as quickly and accurately as possible to your specified location. Once we receive your order, it can be cancelled or changed. If your order is placed during normal business hours of Monday – Friday 8 am – 5 pm PST, we will try to accommodate requests within 2 hours of placing your order. Please contact us at (858) 209-6445 with your order number and requested action and we’ll be in contact.

Help, my shipping address is wrong!

We’ll help you get your snacks to the right place. Contact us at (858) 209-6445 with your order number.

Help, I forgot to include a gift note!

If your order has already been processed there is no way to add a gift note, however your gift does come with a note that reads, “Delixias Things Inside!” with your name at the bottom so the recipient will know who the gift is from.

Help, my package is missing!

Given the perishable nature of your order, the shipping carrier may deliver the package to a nearby address. Or in some cases, the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors or a building manager. If still not found, contact us at (858) 209-6445 and we’ll help track it down.

How do I redeem a promo code?

To redeem your promotional code, please enter the code on the shopping bag page in the “promo code” box and click “apply”. Please note promotional codes cannot be combined and only one code may be used at a time. Also note, some promotions have exclusions. For more information and exclusions, please reference Special Promotions.

Help, I forgot to add my promo code!

No worries, we can help. Contact us at (858) 209-6445 with your order number and the promotional code you intended to use. If your order is still processing, we’ll try our best to add the promotion.

Help, my promo code isn’t working.

To troubleshoot the issue, we recommend checking to ensure your order subtotal meets the minimum threshold to use the code (before tax and shipping charges are added) and check the dates the code is valid. If the promotion involves a free product, please make sure that item is in your shopping bag. For more information and promotional exclusions, please reference Special Promotions.

Are items excluded from your promotions?

Certain product exclusions can apply. Typically, promotions are valid for in-stock items only. Not available on prior purchases, special orders, gift cards, custom orders, gift wrap, taxes, sale items. Additionally, promotions are not able to be combined with other offers, promotions, or discounts. For more information and exclusions, please reference Special Promotions.

Can I combine promotions?

Sorry, only one promotion code may be used at a time.

SHIPPING AND DELIVERY
What shipping carriers do you use?

Within the US we ship most packages via USPS Priority Mail.

What shipping options are available?

We offer three shipping options.
– Standard usually arrives 5-7 business days
– Expedited usually arrives 2-3 business days
– Express usually arrives 1-2 business days from date of purchase
Orders placed after 10am PST Thursday will ship the following week. Orders are shipped on business days only (Monday-Friday, excluding federal holidays). To ensure product freshness, we do not ship on Fridays during warmer months. Learn More

Help, my shipping address is wrong!

We’ll help you get your candy to the right place. Contact us at (858) 209-6445 with your order number. We are available to help during normal business hours of Monday – Friday 8 am – 5 pm PST. If you reach out after these hours, we will do our best to respond that same day. Otherwise, please expect a response by the following business day.

What is inside the shipping box?

Your candy is packed with care to ensure it arrives as intended. As many of our packages are sent as gifts we do not include invoices in any of our orders.

Do you offer same-day delivery?

Deliveries may be restricted by distance but are available. Contact us at (858) 209-6445 to confirm availability.

Do you ship internationally?

We do offer international shipping for a fee. Contact us at (858) 209-6445 for details.

Can I ship my order to a PO Box or APO/FPO address?

At this time we are unable to ship to PO Boxes or APO/FPO addresses.

DIETARY INFORMATION AND CANDY CARE
I have an allergy, how can I find out which candies are right for me?

Each of our candy pages includes ingredients and allergy information. If you have a severe allergy, we recommend you avoid our candy. Our packaging facility handles candies that contain milk, soy, wheat, peanuts and tree nuts. We do our best to sterilize our production surfaces, however there may be traces of these allergens in any candy.

I have special dietary needs, how can I find out which candies are right for me?

We categorize our candy by Fat-Free, All-Natural, Non-GMO, No Artificial Colors, No Artificial Flavors, Made Without Gluten, Kosher, Vegetarian and Vegan. You can see icons for these dietary needs on our individual candy pages.

Do you have sugar-free candies?

Yes, we do! All of our obleas are sugar free.

CUSTOM ORDERS AND CORPORATE GIFTING INQUIRIES
How can I customize your product for a wedding, corporate thank you gift, or other special event?

Congratulations on your event! We are happy to help. Simply contact us at (858) 209-6445 and one of our team members will assist you. Please note our minimum for custom orders is 100 units.

What is the lead time for custom orders?

Most custom orders require at least 4-6 weeks from design to delivery. Large non-custom orders may only take 1-2 weeks based on availability.

Do you offer drop shipping for custom orders?

Yes, we can drop ship to your recipient list. Please contact us at (858) 209-6445 for more information.

WHOLESALE INQUIRIES
How do I become a wholesale partner?

To apply to become a Delixias wholesale partner, please complete our Wholesale Inquiry Form.

How long does it take for my wholesale application to process?

During non-peak seasons, it can take up to one weeks to process your application. We process each application in the order it was received. We make every effort to process each application as quickly as possible.

What does your team look for when I apply for a wholesale account?

Our team reviews all aspects of your business to determine if your store will be a good fit for our products. We review your website, product assortment and other food brands you currently carry. If we cannot find enough information about your store, we will reach out to you directly.

Will I hear back from you if I am approved or not approved to be a Sugarfina wholesale partner?

Yes, you will hear back from our team after we process your application.

How quickly can I order product after I am approved for a wholesale account?

Once you are approved for a wholesale account, you will receive a welcome email with our latest catalog and price sheet from your account representative. Your representative will walk you through everything you need to know about making an order with us and will be available to answer questions you may have

SOMETHING ELSE
Who do I contact for press and media inquiries?

For press and media inquiries, please contact us at (858) 209-6445.

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