Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


ONLINE ORDERS AND PROMOTIONS
What is Delixias’ return policy?

Because snacks are perishable, we are not able to accept returns.

What Credit Cards or Payment do you accept?

We accept Visa, Mastercard, American Express, and Discover. Online we also accept Paypal.

Can I cancel or change my order?

Delixias has designed our shipping process to ship orders as quickly and accurately as possible to your specified location. Once we receive your order, it can be cancelled or changed. If your order is placed during normal business hours of Monday – Friday 8 am – 5 pm PST, we will try to accommodate requests within 2 hours of placing your order. Please contact us at (858) 209-6445 with your order number and requested action and we’ll be in contact.

Help, my shipping address is wrong!

We’ll help you get your snacks to the right place. Contact us at (858) 209-6445 with your order number.

Help, I forgot to include a gift note!

If your order has already been processed there is no way to add a gift note, however your gift does come with a note that reads, “Delixias Things Inside!” with your name at the bottom so the recipient will know who the gift is from.

Help, my package is missing!

Given the perishable nature of your order, the shipping carrier may deliver the package to a nearby address. Or in some cases, the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors or a building manager. If still not found, contact us at (858) 209-6445 and we’ll help track it down.

How do I redeem a promo code?

To redeem your promotional code, please enter the code on the shopping bag page in the “promo code” box and click “apply”. Please note promotional codes cannot be combined and only one code may be used at a time. Also note, some promotions have exclusions. For more information and exclusions, please reference Special Promotions.

Help, I forgot to add my promo code!

No worries, we can help. Contact us at (858) 209-6445 with your order number and the promotional code you intended to use. If your order is still processing, we’ll try our best to add the promotion.

Help, my promo code isn’t working.

To troubleshoot the issue, we recommend checking to ensure your order subtotal meets the minimum threshold to use the code (before tax and shipping charges are added) and check the dates the code is valid. If the promotion involves a free product, please make sure that item is in your shopping bag. For more information and promotional exclusions, please reference Special Promotions.

Are items excluded from your promotions?

Certain product exclusions can apply. Typically, promotions are valid for in-stock items only. Not available on prior purchases, special orders, gift cards, custom orders, gift wrap, taxes, sale items. Additionally, promotions are not able to be combined with other offers, promotions, or discounts. For more information and exclusions, please reference Special Promotions.

Can I combine promotions?

Sorry, only one promotion code may be used at a time.

SHIPPING AND DELIVERY
What shipping carriers do you use?

Within the US we ship most packages via USPS Priority Mail.

What shipping options are available?

We offer three shipping options.
– Standard usually arrives 5-7 business days
– Expedited usually arrives 2-3 business days
– Express usually arrives 1-2 business days from date of purchase
Orders placed after 10am PST Thursday will ship the following week. Orders are shipped on business days only (Monday-Friday, excluding federal holidays). To ensure product freshness, we do not ship on Fridays during warmer months. Learn More

Help, my shipping address is wrong!

We’ll help you get your candy to the right place. Contact us at (858) 209-6445 with your order number. We are available to help during normal business hours of Monday – Friday 8 am – 5 pm PST. If you reach out after these hours, we will do our best to respond that same day. Otherwise, please expect a response by the following business day.

What is inside the shipping box?

Your candy is packed with care to ensure it arrives as intended. As many of our packages are sent as gifts we do not include invoices in any of our orders.

Do you offer same-day delivery?

Deliveries may be restricted by distance but are available. Contact us at (858) 209-6445 to confirm availability.

Do you ship internationally?

We do offer international shipping for a fee. Contact us at (858) 209-6445 for details.

Can I ship my order to a PO Box or APO/FPO address?

At this time we are unable to ship to PO Boxes or APO/FPO addresses.

DIETARY INFORMATION AND CANDY CARE
I have an allergy, how can I find out which candies are right for me?

Each of our candy pages includes ingredients and allergy information. If you have a severe allergy, we recommend you avoid our candy. Our packaging facility handles candies that contain milk, soy, wheat, peanuts and tree nuts. We do our best to sterilize our production surfaces, however there may be traces of these allergens in any candy.

I have special dietary needs, how can I find out which candies are right for me?

We categorize our candy by Fat-Free, All-Natural, Non-GMO, No Artificial Colors, No Artificial Flavors, Made Without Gluten, Kosher, Vegetarian and Vegan. You can see icons for these dietary needs on our individual candy pages.

Do you have sugar-free candies?

Yes, we do! All of our obleas are sugar free.

CUSTOM ORDERS AND CORPORATE GIFTING INQUIRIES
How can I customize your product for a wedding, corporate thank you gift, or other special event?

Congratulations on your event! We are happy to help. Simply contact us at (858) 209-6445 and one of our team members will assist you. Please note our minimum for custom orders is 100 units.

What is the lead time for custom orders?

Most custom orders require at least 4-6 weeks from design to delivery. Large non-custom orders may only take 1-2 weeks based on availability.

Do you offer drop shipping for custom orders?

Yes, we can drop ship to your recipient list. Please contact us at (858) 209-6445 for more information.

WHOLESALE INQUIRIES
How do I become a wholesale partner?

To apply to become a Delixias wholesale partner, please complete our Wholesale Inquiry Form.

How long does it take for my wholesale application to process?

During non-peak seasons, it can take up to one weeks to process your application. We process each application in the order it was received. We make every effort to process each application as quickly as possible.

What does your team look for when I apply for a wholesale account?

Our team reviews all aspects of your business to determine if your store will be a good fit for our products. We review your website, product assortment and other food brands you currently carry. If we cannot find enough information about your store, we will reach out to you directly.

Will I hear back from you if I am approved or not approved to be a Sugarfina wholesale partner?

Yes, you will hear back from our team after we process your application.

How quickly can I order product after I am approved for a wholesale account?

Once you are approved for a wholesale account, you will receive a welcome email with our latest catalog and price sheet from your account representative. Your representative will walk you through everything you need to know about making an order with us and will be available to answer questions you may have

SOMETHING ELSE
Who do I contact for press and media inquiries?

For press and media inquiries, please contact us at (858) 209-6445.

About Us

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Delixias Shipping Policy

CUSTOMER CARE

Shipping Policy

FAQ’S

OTHER

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Terms & Conditions

Acessibility

SHIPPING METHODS & CUTOFF TIMES

We offer three shipping options:

  1. Standard Usually arrives 5-7 business days (Monday-Friday) from the date of purchase. Please note orders may take up to 72 hours to process if shipped with standard service. In most cases, orders placed after 10 am PST will begin processing and shipment the following business day.
  2. Expedited Usually arrives 2-3 business days from the date of purchase, if the order is placed by 10 am PST (Monday-Wednesday). Orders placed after 10 am PST Monday and Tuesday will ship on Wednesday; orders after 10 am PST on Wednesday will ship the following Monday.
  3. Express Usually arrives 1-2 business days from date of purchase, if the order is placed by 10 am PST (Monday-Thursday). Orders placed after 10 am PST Monday – Wednesday will ship the following business day; orders placed after 10 am PST Thursday will ship the following Monday. Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.

Above are estimates only. Actual shipping times vary by location and products ordered. Before an order is shipped, it is processed. Processing times vary, typically between several hours to one business day. Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). If you place your order on a weekend or holiday, the above estimates start from the first business day after your order is placed. Contact Us with questions about which shipping method is right for you.

Shipping In Warm Weather/Climates

We take the extra steps to guarantee your sweets arrive in a manner that will ensure food safety and preserve quality. During this time, we recommend sending your sweets to a cool place like a business address so they’re not left outside. To ensure product freshness, we do not ship on Fridays. Orders placed after 10 am PST on Thursday will ship the following week. See FAQs

Shipping Terms and Conditions

Severe weather may cause shipping delays. We regret that we are not able to guarantee express delivery in the event of severe weather. Please check USPS.com to see if severe weather will impact your area.

We do offer shipping to international addresses for a fee. At this time we cannot deliver to APO/FPO addresses or PO Boxes.

Free shipping promotions may not be combined with other promotions or offers.

Substitution Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts.


HOLIDAYS

Holiday Closures

Our shipping centers are closed on U.S. federal holidays. Orders will not be processed or shipped on these days.

♥ Memorial Day

♥ Independence Day

♥ Labor Day

♥ Thanksgiving

♥ Christmas

♥ New Year’s Eve

♥ New Year’s Day

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Giveaway

Have you heard!? TrueTasteCo is doing a Delixias Giveaway! If you don’t follow us on Instagram you totally should and enter the giveaway while you’re at it!!

Who doesn’t love free stuff!! The rules are super simple!

♥ Follow @TrueTasteCo and @ShopDelixias on Instagram

♥ Like the giveaway photo – linked here!

♥ Tag three friends

BONUS ENTRY: Share it to your story!

So simple right? And it’s free to do!! So why not go ahead and do it!

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Colorado: the mini guide

It’s the start of the New year and I am back to reality sitting at my desk at work wishing I could be back on my magical vacation.

Being in Colorado was like being at Disneyland, especially Vail! It had just snowed before we got there and it was absolutely breathtaking driving up the mountains to get there. Once you’re in the town it’s like if you stepped into a huge version of the Matterhorn! Swiss chalets everywhere and a cute bustling center filled with shoppers and snow sport junkies alike.

I was only in Colorado for a few days but they were the right amount for a First trip to explore a new place. You especially need to get acclimated since the elevation is super high! I don’t recommend staying just for a weekend because you’ll spend the whole time with altitude sickness like my sister did.

Wednesday: We took an early morning flight to arrive around 10 am to allow us time to check in to the hotel (we stayed at the Ritz Carlton) and explore the city. We traveled New Year’s Day so pretty much everything was closed but there were still people walking around the 16th Street Mall. Don’t get me wrong though a lot of things are closed for seemingly no reason when you need them to be open! Most places are closed at 5.

We went back to the hotel after having breakfast at The Earl. The place was cute but the food wasn’t exceptional for the price so I don’t really recommend it. Once at the hotel we passed out for two hours because altitude sickness makes you drowsy!

After our nap we were pretty hungry and realized it was probably time to go get some food again so we ventured back to 16th Street mall where shocker almost nothing was open. We ended up at Giordanos which is a Chicago favorite! You can even have pizzas shipped to you from them!

Thursday: Second day in Denver and we spent the day roaming around the city. We met up with one of my sisters friends and had coffee at Little Owl Coffee. I had a strawberry croissant that was just wow. Definitely worth the $5 I spent on it!

This croissant was as delicious as it was beautiful.

Later on we stopped by the Denver Milk Market which is a super cute food and retail hall. So many great options to choose from and Happy Hour at their bar did not disappoint! We bought a cheese pizza, our three burgers, two orders of fries, a cocktail and a beer for about $35 dollars.

This has been the spiciest chicken sandwich I have eaten in my entire life! And I am Mexican, I love spicy!

Friday: We rented a car and drove out to Vail! The highway there is filled with town after town of ski country and each even prettier than the last. And the scenery was simply incredible. Photographs on my phone simply cannot do it justice.

Can we talk about how beautiful those mountains are!

We arrived a little late and decided to ski the next day after checking in at the Four Seasons.The view from their balconies is spectacular! The town is super quaint and absolutely gorgeous. It felt like being transported to Switzerland!

Saturday: Spent the whole day on the mountain so I can’t tell you much about it but boy was the view from there absolutely incredible.

Sunday: Last day in Colorado! We were already back in Denver at this point and our flight didn’t leave until 10pm so we had time to kill! We explored the RiNo district with its graffiti street art, stopped by a few shops and ended up at the Denver Central Marketwhich was very similar to the Milk Market. Lots of great options and incredible atmosphere!

+ Mexico City: the guide / + Australia: the travel guide /

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Weekend in Memory Lane

It’s been a minute since the days where our family would spend every weekend in Los Angeles. We would spend the weekend to visit my aunt at her gallery and eat at the best restaurants LA has to offer.

This weekend we decided to do just that and relive some great memories at some of our favorite places.

If you don’t care to read the full post and just want my recs scroll down to the bottom!

We deviated a little from our usual stays in Beverly Hills to stay closer to my sister who goes to school at Pepperdine in Malibu. The Four Seasons Westlake is a hidden oasis in the middle of the hills near Calabazas and Hidden Hills. They’ve been remodeling so not all the rooms look like they’re out of an elegant 1950’s hotel anymore but we stayed in one of the more “historic” suites. Bright yellow walls with white crown molding and gorgeous oak furniture. The bathroom has a shower and bathtub both marble. For those of you who know me, I am a sucker for marble.

The hotel has a beautiful views of Malibu/Topanga canyons and the facilities are gorgeous. I wish I had time to take some cute pictures in front of their waterfall. Those pictures would have been precious!

For dinner we went to the Palm Restaurant. Getting there was a pretty hilarious ordeal. We were worried about being late for our reservation and were zipping through LA traffic to get there even though it was about 9 pm! Once we drove past it to find parking my grandma stated “Where did you bring me this isn’t the Palm!”

Now I’ve been to this specific Palm location with her sometime over 12 years ago and granted it was slightly different then since Beverly Hills is always changing. But anyway we got there and my grandma just had to ask if this was indeed the Palm where she would spend almost every weekend about 30 years ago. They told her that this particular restaurant had originally been on Sunset but parts of the original building and it’s celebrity drawings were in this new location.

Anyway we were there because my grandma just could not get the thought of their famous Veal Chop out of her mind. And at 16 ounces it’s a huge cut! My grandma can’t eat that much anymore so you better believe that I ate mine and what she left of hers which was quite a lot! Despite her having eaten almost 3/4 of it!

How juicy does this veal chop look!?

We had tiramisu for dessert and I can tell you that it is incredible! The mascarpone is delicate and the taste isn’t overpoweringly sweet. No good picture of it because we just devoured it!

The next day we had breakfast at another Beverly Hills icon. The Ivy! Both old and new Hollywood stars are known to hang out here and why wouldn’t they when the food is absolutely incredible. Sipping champagne while you wait for your table is simply a luxe extra that makes anyone feel like a celebrity. Don’t even get me started on the scones! Are you a lover of the breadbasket before a meal? Well you will never think of those the same after having these scones, they are to die for! I know I went for breakfast but I always get the spaghetti and meatballs. I am a creature of habit and what can I say I absolutely love theirs.

Sultana scones with raspberry jam and butter.

After breakfast we went down to Rodeo Drive so I could pick up some things from Saint Laurent Rive Droite for our works white elephant. Not going to do any spoilers in case anyone from work reads this but just know that you all will be fighting over these gifts!

Last item on our mini vacation in memory lane was the iconic Beverlywood Bakery. This is your corner Russian/Jewish bakery for all your challah, bear claw, babka and black white cookie needs. I am of course biased but it’s only because I have been coming here for 20 something years now. Wow does that statement make me feel old! Anyway this black and white cookie is to die for and no matter where I go and try new cookes, this will hands down always be my favorite.

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