Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


ONLINE ORDERS AND PROMOTIONS
What is Delixias’ return policy?

Because snacks are perishable, we are not able to accept returns.

What Credit Cards or Payment do you accept?

We accept Visa, Mastercard, American Express, and Discover. Online we also accept Paypal.

Can I cancel or change my order?

Delixias has designed our shipping process to ship orders as quickly and accurately as possible to your specified location. Once we receive your order, it can be cancelled or changed. If your order is placed during normal business hours of Monday – Friday 8 am – 5 pm PST, we will try to accommodate requests within 2 hours of placing your order. Please contact us at (858) 209-6445 with your order number and requested action and we’ll be in contact.

Help, my shipping address is wrong!

We’ll help you get your snacks to the right place. Contact us at (858) 209-6445 with your order number.

Help, I forgot to include a gift note!

If your order has already been processed there is no way to add a gift note, however your gift does come with a note that reads, “Delixias Things Inside!” with your name at the bottom so the recipient will know who the gift is from.

Help, my package is missing!

Given the perishable nature of your order, the shipping carrier may deliver the package to a nearby address. Or in some cases, the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors or a building manager. If still not found, contact us at (858) 209-6445 and we’ll help track it down.

How do I redeem a promo code?

To redeem your promotional code, please enter the code on the shopping bag page in the “promo code” box and click “apply”. Please note promotional codes cannot be combined and only one code may be used at a time. Also note, some promotions have exclusions. For more information and exclusions, please reference Special Promotions.

Help, I forgot to add my promo code!

No worries, we can help. Contact us at (858) 209-6445 with your order number and the promotional code you intended to use. If your order is still processing, we’ll try our best to add the promotion.

Help, my promo code isn’t working.

To troubleshoot the issue, we recommend checking to ensure your order subtotal meets the minimum threshold to use the code (before tax and shipping charges are added) and check the dates the code is valid. If the promotion involves a free product, please make sure that item is in your shopping bag. For more information and promotional exclusions, please reference Special Promotions.

Are items excluded from your promotions?

Certain product exclusions can apply. Typically, promotions are valid for in-stock items only. Not available on prior purchases, special orders, gift cards, custom orders, gift wrap, taxes, sale items. Additionally, promotions are not able to be combined with other offers, promotions, or discounts. For more information and exclusions, please reference Special Promotions.

Can I combine promotions?

Sorry, only one promotion code may be used at a time.

SHIPPING AND DELIVERY
What shipping carriers do you use?

Within the US we ship most packages via USPS Priority Mail.

What shipping options are available?

We offer three shipping options.
– Standard usually arrives 5-7 business days
– Expedited usually arrives 2-3 business days
– Express usually arrives 1-2 business days from date of purchase
Orders placed after 10am PST Thursday will ship the following week. Orders are shipped on business days only (Monday-Friday, excluding federal holidays). To ensure product freshness, we do not ship on Fridays during warmer months. Learn More

Help, my shipping address is wrong!

We’ll help you get your candy to the right place. Contact us at (858) 209-6445 with your order number. We are available to help during normal business hours of Monday – Friday 8 am – 5 pm PST. If you reach out after these hours, we will do our best to respond that same day. Otherwise, please expect a response by the following business day.

What is inside the shipping box?

Your candy is packed with care to ensure it arrives as intended. As many of our packages are sent as gifts we do not include invoices in any of our orders.

Do you offer same-day delivery?

Deliveries may be restricted by distance but are available. Contact us at (858) 209-6445 to confirm availability.

Do you ship internationally?

We do offer international shipping for a fee. Contact us at (858) 209-6445 for details.

Can I ship my order to a PO Box or APO/FPO address?

At this time we are unable to ship to PO Boxes or APO/FPO addresses.

DIETARY INFORMATION AND CANDY CARE
I have an allergy, how can I find out which candies are right for me?

Each of our candy pages includes ingredients and allergy information. If you have a severe allergy, we recommend you avoid our candy. Our packaging facility handles candies that contain milk, soy, wheat, peanuts and tree nuts. We do our best to sterilize our production surfaces, however there may be traces of these allergens in any candy.

I have special dietary needs, how can I find out which candies are right for me?

We categorize our candy by Fat-Free, All-Natural, Non-GMO, No Artificial Colors, No Artificial Flavors, Made Without Gluten, Kosher, Vegetarian and Vegan. You can see icons for these dietary needs on our individual candy pages.

Do you have sugar-free candies?

Yes, we do! All of our obleas are sugar free.

CUSTOM ORDERS AND CORPORATE GIFTING INQUIRIES
How can I customize your product for a wedding, corporate thank you gift, or other special event?

Congratulations on your event! We are happy to help. Simply contact us at (858) 209-6445 and one of our team members will assist you. Please note our minimum for custom orders is 100 units.

What is the lead time for custom orders?

Most custom orders require at least 4-6 weeks from design to delivery. Large non-custom orders may only take 1-2 weeks based on availability.

Do you offer drop shipping for custom orders?

Yes, we can drop ship to your recipient list. Please contact us at (858) 209-6445 for more information.

WHOLESALE INQUIRIES
How do I become a wholesale partner?

To apply to become a Delixias wholesale partner, please complete our Wholesale Inquiry Form.

How long does it take for my wholesale application to process?

During non-peak seasons, it can take up to one weeks to process your application. We process each application in the order it was received. We make every effort to process each application as quickly as possible.

What does your team look for when I apply for a wholesale account?

Our team reviews all aspects of your business to determine if your store will be a good fit for our products. We review your website, product assortment and other food brands you currently carry. If we cannot find enough information about your store, we will reach out to you directly.

Will I hear back from you if I am approved or not approved to be a Sugarfina wholesale partner?

Yes, you will hear back from our team after we process your application.

How quickly can I order product after I am approved for a wholesale account?

Once you are approved for a wholesale account, you will receive a welcome email with our latest catalog and price sheet from your account representative. Your representative will walk you through everything you need to know about making an order with us and will be available to answer questions you may have

SOMETHING ELSE
Who do I contact for press and media inquiries?

For press and media inquiries, please contact us at (858) 209-6445.

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Delixias Shipping Policy

CUSTOMER CARE

Shipping Policy

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SHIPPING METHODS & CUTOFF TIMES

We offer three shipping options:

  1. Standard Usually arrives 5-7 business days (Monday-Friday) from the date of purchase. Please note orders may take up to 72 hours to process if shipped with standard service. In most cases, orders placed after 10 am PST will begin processing and shipment the following business day.
  2. Expedited Usually arrives 2-3 business days from the date of purchase, if the order is placed by 10 am PST (Monday-Wednesday). Orders placed after 10 am PST Monday and Tuesday will ship on Wednesday; orders after 10 am PST on Wednesday will ship the following Monday.
  3. Express Usually arrives 1-2 business days from date of purchase, if the order is placed by 10 am PST (Monday-Thursday). Orders placed after 10 am PST Monday – Wednesday will ship the following business day; orders placed after 10 am PST Thursday will ship the following Monday. Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.

Above are estimates only. Actual shipping times vary by location and products ordered. Before an order is shipped, it is processed. Processing times vary, typically between several hours to one business day. Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). If you place your order on a weekend or holiday, the above estimates start from the first business day after your order is placed. Contact Us with questions about which shipping method is right for you.

Shipping In Warm Weather/Climates

We take the extra steps to guarantee your sweets arrive in a manner that will ensure food safety and preserve quality. During this time, we recommend sending your sweets to a cool place like a business address so they’re not left outside. To ensure product freshness, we do not ship on Fridays. Orders placed after 10 am PST on Thursday will ship the following week. See FAQs

Shipping Terms and Conditions

Severe weather may cause shipping delays. We regret that we are not able to guarantee express delivery in the event of severe weather. Please check USPS.com to see if severe weather will impact your area.

We do offer shipping to international addresses for a fee. At this time we cannot deliver to APO/FPO addresses or PO Boxes.

Free shipping promotions may not be combined with other promotions or offers.

Substitution Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts.


HOLIDAYS

Holiday Closures

Our shipping centers are closed on U.S. federal holidays. Orders will not be processed or shipped on these days.

♥ Memorial Day

♥ Independence Day

♥ Labor Day

♥ Thanksgiving

♥ Christmas

♥ New Year’s Eve

♥ New Year’s Day

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Recipe: Spicy Peanut Noodles


I am obsessed with this Half Baked Harvest recipe! (We tweaked it at home so this isn’t the original recipe so if you want the original check the recipe here.) It is just so damn good and it’s a great way to get rid of any leftover vegetables quick! These noodles are everything!!!! Spicy peanuty and so freaking delicious.

Ingredients

Chili Garlic Oil

♥ 1/3 cup of oil (we use Avocado Oil)

♥ 2 tablespoons of Salsa Macha – Peanut (you can add more or less depending on the spice level you want)

Noodles

♥ 2 packets of ramen noodles

♥1/2 cup of peanut butter

♥ 1/2 cup of soy sauce

♥ 1-2 tablespoons of Gochujang (this is optional)

♥ 2 tablespoons of sesame oil

♥ 1 teaspoon of honey

♥ 1 inch fresh ginger, grated

♥ 2 bell peppers

♥ 1 cup of matchstick carrots – or julienned carrots

♥ peanuts for garnish

♥ 1/2 cup of fresh basil

(You can add any other vegetables to this as you’d like)

Directions

  1. The chili oil is super easy to make simply heat a medium skillet on medium heat at the salsa macha peanut sauce and oil. Cook until toasted about 2-3 minutes or fragrant.
  2. Bring a pot of water to a boil. Cook the noodles according to the package.
  3. Combine the peanut butter, soy sauce, Gochujang, sesame oil, vinegar, honey, ginger, and 1/4 cup water in a food processor or blender. Pulse until combined and smooth. Pour the sauce over the hot noodles. Add the carrots and bell pepper and basil. Toss to combine.
  4. Divide the noodles among bowls and serve topped with chili oil basil and peanuts. Enjoy! 

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